Zhao Liang
Zhao Liang
Customer Care Analyst
Zhao turns support data into insights. He helps us understand customer trends and improve service.
Biography
Zhao is a data-driven support analyst with roots in Beijing and a home base in New York. He specializes in analyzing ticket data, feedback loops, and performance metrics. His reports help the team refine scripts, reduce resolution time, and identify training gaps. Zhao bridges the gap between analytics and human-centered service.
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Satisfied Client
Working Skills
We specialize in delivering a full spectrum of support services including General Support, Call Center Support, Live Chat Support, Email Support, Back Office Support, and Sales Support. Whether it's resolving customer inquiries, managing back-end operations, or assisting with sales communication, our team is trained to handle every interaction with professionalism and care. We prioritize client satisfaction above all, ensuring each customer experience is smooth, timely, and positive. With a focus on quality, consistency, and personalized service, we help businesses build lasting relationships with their customers.